support services

Patient Support Services

A cancer diagnosis can create stress and uncertainty for both patients and families. With BASS Cancer Center’s Nurse Navigation Program, you won’t face these challenges alone.

Whether you have questions about your diagnosis, concerns about treatment or need recommendations for support programs, your nurse navigator is there for you through every step of your journey. This free program is an important part of your care plan, helping you work through life’s challenges so you can get the treatment you need.

Nurse Navigator

We're here to support you throughout your cancer journey

Your Nurse Navigator is available to answer questions, connect you with the right people, offer supportive resources and follow you on your journey. They are an expert who understands your diagnosis, treatment options and individual needs. Your nurse navigator will help you ask the right questions and can anticipate problems to help you stay on track throughout your treatment.

You will meet your nurse navigator early in your treatment program. They serve as your ally and advocate, and guide you through the healthcare system. Meet our Nurse Navigator here.

What can my nurse navigator do?

Your nurse navigator answers your questions and connects you with the care and resources you need within BASS Medical Group and across the Bay Area. They help you access support from your doctors, health system and community.

Your nurse navigator will:

Guide and advocate for your care during your treatment
Learn about you and your preferences to customize your care
Identify tools and resources to help you complete treatment
Teach you about your diagnosis, treatment and potential side effects
Connect you with your healthcare team and community
Make recommendations to other healthcare professionals on your behalf
Promote healthy lifestyle choices and self-care
Provide emotional support and guidance during treatment

Throughout your journey, your navigator will be by your side. Challenges with finances, child care or transportation should never keep you from finishing treatment, and your nurse navigator will be ready to find you the help you need.

Reasons to contact a nurse navigator:

  • You don’t understand your treatment plan
  • You can’t remember your appointments or need help re-arranging your appointments
  • You’re not sure who to call, but have questions about your care
  • You need help communicating your preferences to your physician
  • You need access to supportive resources or services like transportation, support groups, financial counseling, etc.
  • You are struggling with things that interfere with your cancer treatment
  • You are experiencing distress related to your cancer diagnosis or treatment
Finance Options

Understanding your insurance coverage and financial resources

When you're diagnosed with cancer, the financial burden can be daunting. Even if your health insurance covers some aspects of treatment it might not cover everything- and who wants to deal with that? To help ease this burden we're sharing a very useful resource, put together by, to learn more about the options available to you as you navigate your treatment.

Learn More